We were referred to Ellen Mann by our realtor to assist with the downsizing of my mother’s duplex in the spring of 2017. For anyone who has helped a parent in a similar situation likely empathizes the range of challenges starting with accumulated belongings all the way through the fear of change and all the sensitive psychology associated with this process.
Ellen brings a very confident, professional and sensitive approach to her consultation. On day one she reinforced the big picture goal was to obtain the best possible price for my mom’s home and to accomplish that we needed to market to the next potential buyer who would be interested in her place. Having zero expectations as the son watching from the sidelines, I was impressed with how quick Ellen picked up on my mom’s fear of this entire process. Her following words were compassionate and extremely supportive in trying to ease my mother’s fears. She went as far as making herself available for any questions even before committing to her services.
With fears settled – Ellen put together a very detailed list of recommendations focusing on creating space, organization and simple do it yourself repairs. As a bystander and three time homeowner myself I learned what its like to have an objective lens when it comes to marketing a home. Following this initial consultation, Ellen provided us with a very reasonable quote – and got to work quickly to capitalize on the spring market. Ellen’s work was so impactful that my mother could not believe the transformation her home went through and secretly wanted to stay in her newly marketed environment. Ellen’s work is nothing short of impressive, impactful and classy. I suspect the potential buyers during the first weekend of the home being listed likely felt the same – my mom’s home sold in 3 days with competing offers starting on day one and eventually leading to $20,000 over list price.
I would recommend Ellen not only on the above outcomes, but as a business owner myself, anyone who struggles with the natural reflex of thinking with your heart versus your head when it comes to buying or selling your home.
My mother and I are grateful to have met Ellen, benefited from her professional services – and frankly consider her a friend going forward.